Ceramyx
Privacy Policy
Effective September 14, 2026
Information we collect
When you request an assessment, Ceramyx may collect your name, email address, phone number, preferred contact method, vehicle details, requested service, timing, concerns and uploaded vehicle photos. If work proceeds, we may also create private condition photographs at drop-off and keep service, authorization, payment, pickup and customer-communication records.
Why we collect it
We use this information to review the vehicle, respond to the request, arrange and complete an assessment, prepare a quote, record authorized work, communicate with the customer, provide aftercare, respond to concerns, maintain business records, prevent spam and protect the website.
Consent and limiting collection
We collect only information reasonably needed for these purposes. Submitting the assessment form confirms consent to the collection and use described here. Consent to marketing photographs is separate, optional and requested only after a completed service.
Protected services and processing
Trusted security, processing and storage services help identify automated submissions and securely handle assessment requests and private photos. Limited technical or personal information may be processed outside Manitoba or Canada and may be subject to the laws of the place where it is processed.
Spam prevention
Cloudflare Turnstile checks submissions for automated activity. We also use short-lived counters derived from a protected hash of an email address or available network address to limit repeated requests. These counters do not store the original address. Expired counters are cleaned up during subsequent submission checks after 24 hours. Cloudflare processes technical browser and network information as described in its Privacy Policy.
Safeguards
Access to assessment information is limited, uploaded photos are kept in private storage, and protected submission methods are used. Safeguards are selected according to the sensitivity of the information. No internet service can guarantee absolute security.
Retention
Unbooked assessment requests and their photos are reviewed manually for deletion after one week. Active requests are kept while they are being assessed or scheduled. For booked services, assessment and private condition photos are kept for up to 90 days after vehicle pickup unless they are required longer to address an active concern or legal obligation. Service, authorization, payment and accounting records may be retained as reasonably required for business and legal purposes.
Marketing photographs
Assessment and private condition photographs are not used for advertising without separate permission. If permission is given after the service, Ceramyx may keep an approved marketing copy until permission is withdrawn or the image is no longer needed.
Access, correction and deletion
You may ask whether Ceramyx holds your information and request access, correction or deletion, subject to legal and business-record requirements. You may withdraw consent to future contact, although this does not affect uses already permitted before withdrawal.
Privacy concerns and incidents
Ceramyx will review privacy questions or complaints and take reasonable steps to investigate suspected security incidents. When required, affected individuals and the appropriate authorities will be notified.
Policy changes
This policy may be updated as services or practices change. The effective date identifies the version connected to an assessment submission.
Contact
Ceramyx is responsible for the personal information under its control. For access requests, corrections, deletion requests or privacy concerns, email ceramyxwpg@gmail.com.